About Dr. Galsworth

Let the Workplace Speak

Dr. Gwendolyn Galsworth



Ph.D., Adult Education & Statistics
Indiana University (Bloomington)

Book Awards

2012 Shingo Prize: Work That Makes Sense/Operator-Led Visuality
2006 Shingo Prize: Visual Workplace/Visual Thinking


2017 Visual Workplace/Visual Thinking (second edition)
2014 Smart, Simple Design: Reloaded
2011 Work That Makes Sense: Operator-Led Visuality
2006 Visual Workplace/Visual Thinking
2000 Visual Workplace/Visual Order Associate Handbook
2000 Visual Workplace/Visual Order Trainers Guide
1997 Visual Systems: Harnessing the Power of the Visual Workplace
1994 Smart, Simple Design

Training Courses & DVDs

2015 Leaders of Improvement: Principles & Practice of Visual Leadership for Supervisor
2015 Leaders of Improvement: Principles & Practice of Visual Leadership for Executives
2014 Management by Sight: Visual Displays for Supervisors
2015 Work That Makes Sense/Operator-Led Visuality Online Training Course
2013 Mistake-Proofing Online Training Course for Engineers (Dr. Martin Hinckley/co-author)
2012 Visual Machine®/Visual Maintenance
2009 Shingo Prize Online Course on Visual Thinking
1999 Visual Workplace/Visual Order DVD Training System

Professional Background

Recognized as the world’s leading visual workplace expert, Gwendolyn Galsworth has been implementing visuality for over 30 years in some of the world’s best and most complex companies. As a hands-on implementer, coach, and author, she has focused on codifying the visual workplace—its concepts, principles, and technologies—into a single, coherent sustainable framework of knowledge and know-how.

Dr. Galsworth leads full-company visual conversions, trains trainers, and conducts visual site assessments. She also frequently leads live coaching clinics and public and on-site seminars, in addition to supporting a network of licensed visual workplace affiliates. She is a sought-after keynote presenter and panelist, able to speak to all sides of the knowledge and know-how equation in the field of operational excellence.

As head of training and development at Productivity Inc. (Cambridge) in the 1980s, Dr. Galsworth worked closely with Dr. Shigeo Shingo and Dr. Ryuji Fukuda in bringing their methodologies to the West. In 1991, Gwendolyn founded Visual Thinking Inc. (originally Quality Methods International) to support her visual conversion work with clients. In 2005, she launched The Visual-Lean® Institute where in-house trainers and external consultants are trained and certified in the Institute’s nine core visual workplace methods—so they can train and implement visuality in their own companies or with their own clients.

A former Baldrige and Shingo Prize Examiner (for six years), Dr. Galsworth is author of seven books on visuality. In 2014, Galsworth and her developmental team began to convert knowledge base into a series of high-impact/on-demand training systems so that companies like yours can become self-sufficient in teaching and supporting the visual workplace.

Her radio show, The Visual Workplace, is now in its sixth year, with some 70,000 listeners tuning in each week. More than 300 podcasts of her show are available in a searchable format on this website. Our newsletter, The Visual Thinker, features one of Dr. Galsworth’s articles weekly. Visit our library for all of her articles in a searchable-by-topic format.

Dr. Galsworth holds a Ph.D. from Indiana University, and has led study missions to some of the world’s finest companies, including in Japan. She is a frequent keynote speaker. When not on-site with clients or teaching at the Institute, she can be found hiking or working on her next book. You can read more about Gwendolyn Galsworth’s credential, background, and contributions on Wikipedia.

about Visual Thinking

Established by Gwendolyn Galsworth in 1991, Visual Thinking Inc. (formerly Quality Methods International/QMI) is a training and implementation company, specializing in expert knowledge and know-how on workplace visuality. We bring those to you in the form of our books, DVDs, Online Training Systems, implementation protocol, train-the-trainer workshops, and other on-line and on-site services.


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Visual Workplace-Visual Management Guide (pdf)

Thanks for your interest in our Visual Workplace-Visual Management guide, the end-result of a wonderful, local collaboration between Visual Thinking Inc. and Graphic Products in Oregon.

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