Let the Workplace Speak
Five things you may not know about visuality:
- Visuality is a language.
It is a complete, embedded system of information detail that can capture and make functional the elements of your current operational system. This is as true in health care and offices as it is in manufacturing, food processing or an open-pit mine. On its most effective level, the visual workplace allows you and your company to see how you think—and where the gaps are. The words and grammar of your new embedded language are visual devices and visual systems. The result? A workplace that speaks—whatever the venue—along with dramatic increases in productivity, quality, safety, and the satisfaction of employees and customers alike.
- Lean does not include visual; they are equal partners.
Visual partners closely with lean by embedding improvement gains into the physical workplace. Like two wings of a bird, visual and lean need each other—in equal and balanced synergy. Neither is more important; they are of equal importance. There is understandable confusion on this point because nearly every early training session on lean has a built-in 5S module, which has a small visual component. This leads us to mistakenly believe that lean includes visual. It does not. Visuality, on one hand, builds operational information into the physical work environment, enabling people and machines to work with greater precision because they are each increasingly self-regulating. Lean, by contrast, defines and directs the flow of work that visual spells out, dramatically reducing lead-time and flow distance.
- Visuality puts 5S on steroids, and goes from there.
To put a finer point to it, in over 30 years of researching and implementing visuality, I have never found a more powerful approach for empowering and aligning the workforce—not just value-add employees but all employees, including managers and executives. When you liberate information, you liberate the human will. In fact, applying 5S solely within the context of lean not only gives us a false belief that we are implementing workplace visuality, it also vastly reduces the impact that so-called “5S” can contribute to the company’s journey to excellence, both in terms of improved KPIs and employee engagement.
- Visuality provides a measurable increase of your bottom-line results.
Nearly without exception, we see a 15% to 30% increase in productivity on the micro or departmental level. Partner that with lean on the macro level and those results are stabilized and actually hit the bottom line. Effectively deployed, visuality populates your operational landscape with hundreds, even thousands, of visual devices and visual mini-systems that entirely re-define the way work gets done, waste is reduced, employees are involved, customers are served, and profit is made in your organization.
- Visual Thinking becomes a new core competency in your organization.
Visuality offers the promise of excellence as a way of doing business, as part of daily work. That excellence is founded upon the emergence of a new core competency in the corporation, one that we call visual thinking. Simply defined, visual thinking is the ability of each employee to recognize motion and the information deficits that cause it—and then to eliminate both through solutions that are visual. Done iteratively, cycle after cycle, the enterprise and every cabinet, desk, machine, tool, wall, and bench speaks with a clear and precise voice—your voice, the voice of the enterprise.