Learn how visuality can help your business reach its full potential.

"The butterfly counts not months but moments, and has time enough."

Rabindranath Tagore

Learn how visuality can help your business reach its full potential.

"The butterfly counts not months but moments, and has time enough."

Rabindranath Tagore

Learn how visuality can help your business reach its full potential.

"The butterfly counts not months but moments, and has time enough."

Rabindranath Tagore

Begin Your Journey to a Visual Workplace

Join the growing number of savvy indviduals and companies that recognize the crucial importance of letting the workplace speak. Whether you work in a hospital, office, factory or open-pit mine, the technologies of the visual workplace will create a transformation in your work culture and your bottomline.
Here are four ways to begin.

Begin Your Journey to a Visual Workplace

Join the growing number of savvy indviduals and companies that recognize the crucial importance of letting the workplace speak. Whether you work in a hospital, office, factory or open-pit mine, the technologies of the visual workplace will create a transformation in your work culture and your bottomline.

Here are four ways to begin.

Begin Your Journey to a Visual Workplace

Join the growing number of savvy indviduals and companies that recognize the crucial importance of letting the workplace speak. Whether you work in a hospital, office, factory or open-pit mine, the technologies of the visual workplace will create a transformation in your work culture and your bottomline.

Here are four ways to begin.

Explore Workplace Visuality and Get Started

Schedule an Assessment

Visual Site Assessments

Book a Seminar

On-Site Seminars

Register for a Webinar

Webinars

Read and Listen

Read and Listen

Explore Workplace Visuality and Get Started

Schedule an Assessment

Visual Site Assessments

Book a Seminar

On-Site Seminars

Register for a Webinar

Webinars

Read and Listen

Read and Listen

Explore Workplace Visuality and Get Started

Schedule an Assessment

Visual Site Assessments

Book a Seminar

On-Site Seminars

Register for a Webinar

Webinars

Read and Listen

Read and Listen

It’s Time for Your Company to

Become a Visual Workplace

What kind of results should you expect from your visual workplace investment? Expect a wide array of benefits. Many of them will surprise and delight you. And all of them will have measurable bottom-line impact that lasts. How are we so sure? Because visuality is, by definition, a gigantic adherence mechanism. Its purpose is to stabilize the gains you make so you can continue to build on them. Take a look.

Actual Client Results

%

Increased Productivity

%

Reduced Waiting

%

Reduced Floor Space

%

Reduced Material Handling

%

Increased Quality

%

Reduced Storage Requirements

%

Reduced Walking

p

Graphic Products' 2017 guide "Visual Workplace-Visual Management"

Click the guide above to get your copy now! A must-have document for any company exploring visual management.

Embedded Performance: Operational Excellence Made Visual

Imagine that the details of your operations are captured—permanently—in an array of visual devices that ensures complete, timely, and accurate execution. We call this embedded performance—and, thanks to visual solutions, it becomes part and parcel of the living landscape of your work.

Each visual solution shown here was created as part of one of our many client implementations.

Visuality in Action: Sears Case Study

When Sears Home Services launched operator-led visuality in Product Repair Services, the goal was to shave five minutes off of each home visit that 8,400 repair technicians made daily, nation-wide. The multiple of those five minutes would mean millions in additional revenues.

The improvement focus was the repair truck which contained everything technicians need to make repairs. Technicians were entirely in charge of their work—the truck was not only their lifeline, to many it felt like their own private company.

Sears was new to the power of visuality to embed, align, and drive. A year later, district revenues went up by $1.5 million and customer satisfaction (rated exclusively on Perfect 10 scores) went up 300 basis points. Reschedules and cancels went down by 28,000 customers—balanced perfectly with the influx of 28,000 new customers.

The year Sears launched workplace visuality, the district was 47 in a field of 67. Two years later, it was number one—in the nation!*

The methodology focus was operator-led visuality—Work That Makes Sense, launched in a low-performing district in California.

* excerpted from Dr. Galsworth’s book, Visual Thinking.

It’s Time for Your Company to

Become a Visual Workplace

What kind of results should you expect from your visual workplace investment? Expect a wide array of benefits. Many of them will surprise and delight you. And all of them will have measurable bottom-line impact that lasts. How are we so sure? Because visuality is, by definition, a gigantic adherence mechanism. Its purpose is to stabilize the gains you make so you can continue to build on them. Take a look.

Actual Client Results

%

Increased Productivity

%

Reduced Waiting

%

Reduced Floor Space

%

Reduced Material Handling

%

Increased Quality

%

Reduced Storage Requirements

%

Reduced Walking

p

Graphic Products' 2017 guide "Visual Workplace-Visual Management"

Click the guide to get your copy now! A must-have document for any company exploring visual management.

Embedded Performance: Operational Excellence Made Visual

Imagine that the details of your operations are captured—permanently—in an array of visual devices that ensures complete, timely, and accurate execution. We call this embedded performance—and, thanks to visual solutions, it becomes part and parcel of the living landscape of your work.

Each visual solution shown here was created as part of one of our many client implementations.

Visuality in Action: Sears Case Study

When Sears Home Services launched operator-led visuality in Product Repair Services, the goal was to shave five minutes off of each home visit that 8,400 repair technicians made daily, nation-wide. The multiple of those five minutes would mean millions in additional revenues.

The improvement focus was the repair truck which contained everything technicians need to make repairs. Technicians were entirely in charge of their work—the truck was not only their lifeline, to many it felt like their own private company.

Sears was new to the power of visuality to embed, align, and drive. A year later, district revenues went up by $1.5 million and customer satisfaction (rated exclusively on Perfect 10 scores) went up 300 basis points. Reschedules and cancels went down by 28,000 customers—balanced perfectly with the influx of 28,000 new customers.

The year Sears launched workplace visuality, the district was 47 in a field of 67. Two years later, it was number one—in the nation!*

The methodology focus was operator-led visuality—Work That Makes Sense, launched in a low-performing district in California.

* excerpted from Dr. Galsworth’s book, Visual Thinking.

It’s Time for Your Company to Become a Visual Workplace

What kind of results should you expect from your visual workplace investment? Expect a wide array of benefits. Many of them will surprise and delight you. And all of them will have measurable bottom-line impact that lasts. How are we so sure? Because visuality is, by definition, a gigantic adherence mechanism. Its purpose is to stabilize the gains you make so you can continue to build on them. Take a look.

Actual Client Results

%

Increased Productivity

%

Increased Quality

%

Reduced Waiting

%

Reduced Storage Requirements

%

Reduced Floor Space

%

Reduced Walking

%

Reduced Material Handling

p

Graphic Products' 2017 guide "Visual Workplace-Visual Management"

Click the guide above to get your copy now! A must-have document for any company exploring visual management.

Embedded Performance: Operational Excellence Made Visual

Imagine that the details of your operations are captured—permanently—in an array of visual devices that ensures complete, timely, and accurate execution. We call this embedded performance—and, thanks to visual solutions, it becomes part and parcel of the living landscape of your work.

Each visual solution shown here was created as part of one of our many client implementations.

Visuality in Action: Sears Case Study

When Sears Home Services launched operator-led visuality in Product Repair Services, the goal was to shave five minutes off of each home visit that 8,400 repair technicians made daily, nation-wide. The multiple of those five minutes would mean millions in additional revenues.

The improvement focus was the repair truck which contained everything technicians need to make repairs. Technicians were entirely in charge of their work—the truck was not only their lifeline, to many it felt like their own private company.

Sears was new to the power of visuality to embed, align, and drive. A year later, district revenues went up by $1.5 million and customer satisfaction (rated exclusively on Perfect 10 scores) went up 300 basis points. Reschedules and cancels went down by 28,000 customers—balanced perfectly with the influx of 28,000 new customers.

The year Sears launched workplace visuality, the district was 47 in a field of 67. Two years later, it was number one—in the nation!*

The methodology focus was operator-led visuality—Work That Makes Sense, launched in a low-performing district in California.

* excerpted from Dr. Galsworth’s book, Visual Thinking.

You Know You’re Ready for the Visual Workplace When…

As every company knows, workplace information can change quickly and often: schedules, customer requirements, engineering specifications, operational methods, and a thousand other vital details. In a pre-visual workplace, these can happen randomly, with enormous negative impact.

These  can impact productivity, quality, culture, and leadership in the form of long lead times, late deliveries, endless questions asked and asked again, lean gains eroding,  poor quality, accidents, unexplained defects, rework as a norm,  low operator and managerial morale, a work culture defined by struggle, no alignment vertically or laterally between departments and levels,  and leaders too burdened by fire-fighting to find time for true leadership?  

If any of these sound like you,  you are ready for workplace visuality.

You know your company is ready for workplace visuality when…

  • You’ve implemented Lean, with good results—but the results don’t last. They are not sustainable.
  • There is another 10%-15% improvement possible in your operations—somewhere! But you can’t seem to find it.
  • Everyone works harder, pays more attention, problem-solves—but the gains are minimal and solutions erode.
  • The schedule is neither fixed nor firm and you can’t figure out why—or what to do about it.

Continuous improvement and Lean often get off to a roaring start. Gains are made quickly and everything begins to change. And then the activity flattens out and you have to begin to push what used to be pulled. Improvement begins to experience a mysterious reversal. The fire is dying out—and no amount of blowing on the embers seems to work.

Continuous improvement and lean are  event-based. Regretably, you cannot drive transformation through once-a-month activity. You need, instead, to teach a new way to think—one that is based on principles and practices that can be applied to any and all situations. 

This is exactly what our visual thinking system of knowledge and know-how does—and not just to benefit operators but supervisors, managers, and CEO as well. In their sum, our visual workplace methods have reliably and predictably increased productivity by 15%—and often higher than 30%, measured by the most stringent tracking.

Isn’t this what you want for your company, too?

You know your clients are ready for workplace visuality when…

  • Quality is not under control—mistakes happen all the time.
  • Defects have become rare and random events that lie outside the tails of a Six Sigma distribution—defects are now an incident of one.
  • You search for a way address the many sources of defects—machine-caused, human error, low process capability, incomplete paperwork, omitted or wrong parts, misalignment, and on and on.
  • Your KPIs help you track defects but not solve them.

Reducing quality problems is a thankless job if you attack them as exclusively cause-specific occurrences. Many defects do have single causes. But the causes of those causes are various and deceptive.

In workplace visuality, we pursue quality by attacking the confusion of information deficits that exist on multiple operational levels. We visually organize material, benches, and shelving, bringing crystal clear visual information sharing devices to all them. We stabilize and sharpen machine use, by building tools, fixtures, and machines that speak.

Like ripples of CPK, we bring visual solutions to all aspects of quality, including to operators who learn how to think visually so they can see errors-in-the-making and self-correct through their own visual inventions. Visual guarantees (poka yoke devises) become the norm as all employees strive to produce work that is “right from me.”

Isn’t this what you want for your company, too?

You know your company’s culture is ready for workplace visuality when…

  • Your employees struggle with their work, they struggle with each other, and they struggle with you.
  • Even though everyone is trained in Continuous Improvement, improvements only happen during a Blitz—there are no spontaneous inventions or individual breakthroughs.
  • Despite the company’s commitment to Lean and Six Sigma, its work culture has not aligned.
  • Employees don’t seem aware of their common purpose or the values and beliefs that corporate says ties us together.

In most companies, cultural outcomes are the most difficult to achieve: a spirited, aligned, and engaged workforce, on all levels, from CEO to operator, from purchasing to marketing staff—and up and down the supply chain.

Instead, the social fabric of the workplace—the company work culture—is out of balance. Without a substantive change in that culture, no implementation, however excellent in intent, will be sustainable. That change must begin at the level of each employee’s sense of self and of his/her place within the enterprise. It must be I-driven.

At the heart of Dr. Galsworth’s work is a deep-seated belief in the power inside each of us to change and to contribute. This is the power that drives the system of transformation we call visual thinking—and with it, financial and cultural outcomes that are nothing short of spectacular.

Isn’t this what you want for your company, too?

You know your leadership is ready for workplace visuality when…

  • Supervisors can’t even keep up with routine tasks—they don’t have time to lead improvement.
  • Far too often, executives, managers, and supervisors count themselves lucky just to make it through the day—instead of exercising their authority as leaders to target, align, and drive. 
  • Senior leaders often feel like they are moving the deck chairs around when they should be steering the ship away from danger and into a powerful future.
  • Managing looks more like coping than leading.

Many view effective leadership as a gift, bestowed upon those rare individuals with personal charisma and an exquisite business school education. Others know what we at Visual Thinking know: executives, managers, and supervisors can learn to become highly effective leaders of improvement through the principles and practices of visual leadership.

Visuality is about structure and embedded performance. As we see it, this applies no less in the board room than on the production floor. As executives and site managers learn and use the tools (constructs) of the visual leader, they focus on stabilizing the company and then positioning it for strategic growth.

Supervisors and managers have their own key role in our visual leadership approach. They learn to use specific visual formats to first gain control over their own work,  and then to help their direct reports make important improvement contributions of their own.

Isn’t this what you want for your company, too?

You Know You’re Ready for the Visual Workplace When…

As every company knows, workplace information can change quickly and often: schedules, customer requirements, engineering specifications, operational methods, and a thousand other vital details. In a pre-visual workplace, these can happen randomly, with enormous negative impact.

These  can impact productivity, quality, culture, and leadership in the form of long lead times, late deliveries, endless questions asked and asked again, lean gains eroding,  poor quality, accidents, unexplained defects, rework as a norm,  low operator and managerial morale, a work culture defined by struggle, no alignment vertically or laterally between departments and levels,  and leaders too burdened by fire-fighting to find time for true leadership?  

If any of these sound like you,  you are ready for workplace visuality.

  • You’ve implemented Lean, with good results—but the results don’t last. They are not sustainable.
  • Everyone works harder, pays more attention, problem-solves—but the gains are minimal and solutions erode.
  • Quality is not under control—mistakes happen all the time.
  • Defects have become rare and random events that lie outside the tails of a Six Sigma distribution—defects are now an incident of one.
  • Your employees struggle with their work, they struggle with each other, and they struggle with you.
  • Despite the company’s commitment to Lean and Six Sigma, its work culture has not aligned.
  • Supervisors can’t even keep up with routine tasks—they don’t have time to lead improvement.
  • Managing looks more like coping than leading.

“I thought I knew about visual management—until I met Dr. Galsworth. She started exactly where we were—at the beginning—and transformed me and my company in ways we never knew were possible.”

General Manager of 5 Manufacturing Sites

We Have Decades of Experience to Help Move Your Company Forward

We are the world’s leading experts in workplace visuality. We make a special point of tailoring our research and findings to the wide range of individuals and companies who are our readership.

Industrial Engineer

August 2004

Quality Digest

February 2009

Pharmaceutical Manufacturing

May 2009

Pharmaceutical Manufacturing

January 2006

AME Target

Winter 2016

AME Target

Summer 2015

AME Target

April 1995

Our Methods Contribute to the Scholarly Discussion

Since1983, Dr. Galsworth has formulated and codified the technologies of the visual workplace into a comprehensive system of creativity, improvement, and financial benefit. Her frequent visual workplace articles and commentaries continue to contribute to the world-wide body of knowledge named operational excellence. 

She is frequently cited in the scholarly literature of business and industry.

Take the Next Steps for You and Your Company

Lots of consulting companies can help you come up with visual devices to solve this or that problem. But can they teach you a system of thinking that enables you to create visual solutions when and as you need  them, track their impact, and teach you to make them more powerful?

That is what we do at Visual Thinking Inc. and The Visual-Lean Institute. We share the knowledge and know-how we have gathered from over 35 years in the field. We offer the best visual workplace training and coaching courses on the planet. Nobody does it better. 

We Have Decades of Experience to Help Move Your Company Forward

We are the world’s leading experts in workplace visuality. We make a special point of tailoring our research and findings to the wide range of individuals and companies who are our readership.

Industrial Engineer

August 2004

Quality Digest

February 2009

Pharmaceutical Manufacturing

May 2009

Pharmaceutical Manufacturing

January 2006

AME Target

Winter 2016

AME Target

Summer 2015

AME Target

April 1995

Our Methods Contribute to the Scholarly Discussion

Since1983, Dr. Galsworth has formulated and codified the technologies of the visual workplace into a comprehensive system of creativity, improvement, and financial benefit. Her frequent visual workplace articles and commentaries continue to contribute to the world-wide body of knowledge named operational excellence. 

She is frequently cited in the scholarly literature of business and industry.

Take the Next Steps for You and Your Company

Lots of consulting companies can help you come up with visual devices to solve this or that problem. But can they teach you a system of thinking that enables you to create visual solutions when and as you need  them, track their impact, and teach you to make them more powerful?

That is what we do at Visual Thinking Inc. and The Visual-Lean Institute. We share the knowledge and know-how we have gathered from over 35 years in the field. We offer the best visual workplace training and coaching courses on the planet. Nobody does it better. 

We Have Decades of Experience to Help Move Your Company Forward

We are the world’s leading experts in workplace visuality. We make a special point of tailoring our research and findings to the wide range of individuals and companies who are our readership.

Industrial Engineer

August 2004

Quality Digest

February 2009

Pharmaceutical Manufacturing

May 2009

Pharmaceutical Manufacturing

January 2006

AME Target

Winter 2016

AME Target

Summer 2015

AME Target

April 1995

Our Methods Contribute to the Scholarly Discussion

Since1983, Dr. Galsworth has formulated and codified the technologies of the visual workplace into a comprehensive system of creativity, improvement, and financial benefit. Her frequent visual workplace articles and commentaries continue to contribute to the world-wide body of knowledge named operational excellence. 

She is frequently cited in the scholarly literature of business and industry.

Take the Next Steps for You and Your Company

Lots of consulting companies can help you come up with visual devices to solve this or that problem. But can they teach you a system of thinking that enables you to create visual solutions when and as you need  them, track their impact, and teach you to make them more powerful?

That is what we do at Visual Thinking Inc. and The Visual-Lean Institute. We share the knowledge and know-how we have gathered from over 35 years in the field. We offer the best visual workplace training and coaching courses on the planet.

Nobody does it better. 

Schedule a Visual Site Assessment

What is your current level of visual competency? How do you compare with other companies? How much further do you want to go? For what reason—and how? Our Visual Site Assessment process is a method for diagnosing the current level of visual workplace effectiveness in your company—and what going further means in terms of impact and resources: the what and the why. With a single phone call, you can arrange for us to assess your current level of visual competency in person or at-a-distance. Schedule Assessment

Book an On-Site Seminar

If you have attended one of our public seminars, whether through AME, your local MEP or the Shingo Institute, you already know that visuality is the mission-critical next step for your company. Even when others agree with you, you may still need to strengthen your alignment and support, which we call Phase 1. Book a Visual Thinking Seminar on-site and reach that crucial support level. This flagship session is informative, highly-interactive, and chocked full of actual visual workplace solutions. Let your team experience the power and relevancy of visuality. Request Proposal

Register for a Visual Workplace Webinar

Periodically throughout the year, Dr. Galsworth will conduct online sessions for the general public on the topic of visual workplace and visual management. This list is subject to change with or without notice. If you don’t see what you’re looking for, simply contact us and we’ll schedule one specifically for your group on a topic of your choosing. Just tell us what interests you and your company… we’re here to help! Previous Webinars

Read and Listen

Dr. Galsworth is author of seven books on workplace visuality. Start a book study with your team—or read on your own first. Not only can we recommend which books to purchase first, but what order they should be read in for maximum effectiveness. Also, check back with this page soon to choose from a multitude of Audio Master Classes designed to jump-start and deepen your understanding of the visual workplace. View Options

Schedule a Visual Site Assessment

What is your current level of visual competency? How do you compare with other companies? How much further do you want to go? For what reason—and how? Our Visual Site Assessment process is a method for diagnosing the current level of visual workplace effectiveness in your company—and what going further means in terms of impact and resources: the what and the why. With a single phone call, you can arrange for us to assess your current level of visual competency in person or at-a-distance. Schedule Assessment

Book an On-Site Seminar

If you have attended one of our public seminars, whether through AME, your local MEP or the Shingo Institute, you already know that visuality is the mission-critical next step for your company. Even when others agree with you, you may still need to strengthen your alignment and support, which we call Phase 1. Book a Visual Thinking Seminar on-site and reach that crucial support level. This flagship session is informative, highly-interactive, and chocked full of actual visual workplace solutions. Let your team experience the power and relevancy of visuality. Request Proposal

Register for a Visual Workplace Webinar

Periodically throughout the year, Dr. Galsworth will conduct online sessions for the general public on the topic of visual workplace and visual management. This list is subject to change with or without notice. If you don’t see what you’re looking for, simply contact us and we’ll schedule one specifically for your group on a topic of your choosing. Just tell us what interests you and your company… we’re here to help! Previous Webinars

Read and Listen

Dr. Galsworth is author of seven books on workplace visuality. Start a book study with your team—or read on your own first. Not only can we recommend which books to purchase first, but what order they should be read in for maximum effectiveness. Also, check back with this page soon to choose from a multitude of Audio Master Classes designed to jump-start and deepen your understanding of the visual workplace. View Options

Option 2: Listen to Our Master Classes

Download and listen to our audio Master Classes on workplace visuality to supplement your existing knowledge.

Option 3: Train Your Teams

Our online courses are specifically designed for group training with companies of all sizes!

Work That Makes Sense

Use this system to teach your operators and other value-add associates how to convert their own work areas,
step-by-step, into a workplace that speaks. Training plans starting at just $450/mo. for teams!

MORE

Mistake-Proofing for Engineers

Co-developed by leading experts, Dr. Martin Hinckley and Dr. Gwendolyn Galsworth, this comprehensive eight-module training course teaches you and your engineers how to eliminate defects permanently through mistake-proofing. Training plans starting at just $329/mo. for teams!

MORE

Option 2: Listen to Our Master Classes

Download and listen to our audio Master Classes on workplace visuality to supplement your existing knowledge.

Option 3: Train Your Teams

Our online courses are specifically designed for group training with companies of all sizes!

Work That Makes Sense

Use this system to teach your operators and other value-add associates how to convert their own work areas,
step-by-step, into a workplace that speaks. Training plans starting at just $450/mo. for teams!

MORE

Mistake-Proofing for Engineers

Co-developed by leading experts, Dr. Martin Hinckley and Dr. Gwendolyn Galsworth, this comprehensive eight-module training course teaches you and your engineers how to eliminate defects permanently through mistake-proofing. Training plans starting at just $329/mo. for teams!

MORE

Get Started

Bring the leading expert in workplace visuality to your company to assess, educate, coach, consult, and train. Dr. Galsworth will share her wealth of knowledge and know-how in ways that are informative, entertaining, and compelling.

Ask Questions

about Visual Thinking

Established by Gwendolyn Galsworth in 1991, Visual Thinking Inc. (formerly Quality Methods International/QMI) is a training and implementation company, specializing in expert knowledge and know-how on workplace visuality. We bring those to you in the form of our books, DVDs, Online Training Systems, implementation protocol, train-the-trainer workshops, and other on-line and on-site services.

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Visual Workplace-Visual Management Guide (pdf)

Thanks for your interest in our Visual Workplace-Visual Management guide, the end-result of a wonderful, local collaboration between Visual Thinking Inc. and Graphic Products in Oregon.

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